You can create account by using social media account like Google and Facebook or manual signup page by filling some small details.
You can change your password once your login successfully from more section, where you can find change password option.
Here at Play11, we have a strict one account per user policy.
Please follow the below steps to forget your password:
The OTP is usually sent within 30 seconds. If you haven’t received it in that time, you may probably be in a low network zone. You can request for a new OTP by clicking on the ‘Resend OTP’ link that appears after 30 seconds. Alternately, you can login using your registered email id and password or via Facebook or Google.If none of these steps are working, please check your connection and retry once you have better connectivity.
Sorry! you CANNOT change your Team Name. Your Team Name is your unique identity on Play11. We believe in complete transparency, and allow everyone who’s joined a contest to track their opponents and see their points and ranking. If team names are frequently changed, it becomes very difficult to track performances and assess the competition.
Sorry, your mobile number CANNOT be changed once it is verified on your Play11 account.
Sorry, your email id CANNOT be changed once it is verified on your Play11 account.
Sorry, you CANNOT change your PAN Card as it is your identity proof on Play11. Also, PAN once verified CANNOT be unlinked from your Play11 account.
To change the bank detail, you have to follow some simple steps:
Please go to My Profile --> Full Profile/Personal Details to change your Gender & Address at your end.If your account is already verified, you cannot change your state of residence any time.
Please be rest assured that your money is completely safe and will either get credited to your play11 account or get refunded to your bank account/wallet.
You can follow the below steps to place a withdrawal query:
You can withdraw money only from the winnings balance once your Play11 account is verified. You cannot withdraw the cash amount but you can use it to join more contests and win more. This verification is a one-time process which doesn’t need to be repeated unless you wish to make changes to your account. We need you to provide the following bank account details: Name of the bank, Name of the branch, Name of the account holder, account no. and IFSC code. Once your account is verified, you can withdraw the desired amount (min. of Rs.300 and max. of Rs.1,00,000 at a time) and it will be deposited into your bank account within 7 working days.
Points are usually updated every few minutes! However, when the match ends, the status changes from ‘In Progress’ to ‘Waiting for Review’. In this time, the final points including your team's total and your rank are updated. Winners are declared and winnings are distributed only after our team verifies the final points. This process may take up to 2 hours. In certain cases, it could take longer. After the winners are declared, the match status will be ‘Completed’.
You will score points depending on how the players in your team perform in the live match. So, make sure you pick a winning combination to help you win BIG! Check out our detailed Points System to understand how to score on play11.
When a match is tied, winners are still declared at the end of the match on the basis of the points and ranks of users participating in the contest.
Points/ranks can sometimes take a bit longer than usual to reflect. However, the final scores, points and rankings are reflected once the match is completed. We also verify the points with live score feeds provided by reliable sources to ensure that the points/ranks are correctly reflected after every match.
Once the match starts, your created team will score points based on the real-life performance of your chosen players in the match.Your rank in a cash contest is decided based on the points your team earns during the live match. If your team finishes amongst the winning ranks of that cash contest, you’ll be declared a winner in the contest. We’ll credit the winnings in your Play11 account, depending on the amount that you’ve won.
You can create up to 6 different teams for a match and join a Multi-Entry contest with all 6 teams. However, every entry with a new team will require a separate entry fee. You can also choose to switch between the teams (team 1/team 2 etc.) before the deadline for every match.
The deadline for a match ends 1 hour prior to the start of the match. This is denoted by the ticker displayed on every match. You can make unlimited changes to your team before the deadline but NO changes are permitted once the deadline for that match has passed.
Click on the match that you have created your team for & check the updated points and ranks for yourself and your opponents in that contest.
Here’s how you can create multiple teams for the same match:
Usually, the winnings for a match are added to your account balance within 4 hours of the match being completed.However, for matches ending late at night, winners will be declared the next morning after which your winnings will be added to your play11 account balance
The winnings will be equally split among tied users. E.g. If the winning amount is Rs.600 in a 3-member contest and 3 teams end up with equal points, then these 3 users will get Rs.200 each as winnings
Ranks and points will be updated and displayed during and at the end of every match. If you win in any cash contest, the winnings will be credited automatically to your play11 account balance.
The winner declaration and crediting of the winnings to your play11 account usually happens within a couple of hours after the match is completed. Our dedicated team manually verifies the play11 scorecard with our live feed to ensure that the points and scores are correctly updated after every match. This procedure can sometimes take a relatively long time. Only after we are sure that all points and scores are accurate, the final points are updated and winners are declared.
To verify your account, open the menu, click on Verify Now button & follow these steps:
Note: You can join contests even without verifying your account. When you win Cash Contests, your winnings will be deposited in your play11 account. Verification becomes mandatory only before you can make withdrawals from your play11 account to your bank account. The minimum winnings balance needed to place a withdrawal request is Rs. 200.
Creating multiple accounts violates our transparency game policy and hence you cannot verify multiple accounts using same PAN and bank details.
Some of the major reasons why your verification request may have failed are: You didn't upload an image of your PAN Card Your withdrawals on play11 involve a transfer of money. Hence, PAN Card is mandatory to get your play11 account verified. Please upload a clear image of your PAN Card. PAN number on the card does not match the PAN number entered during verification request Double check the PAN number that you have entered to avoid errors
It takes around 5 working days to process your verification request from the date you submit your request. Be rest assured that you will receive an email notification once it has been completed.
The Invite Friends program, available on app is designed to help you earn at every stage of your journey on play11. Just download our app Android, locate the Invite Friends section & start inviting friends. Invite your friends via Whatsapp, Facebook, email and more and get up to Rs. 100 cash bonuses per friend! The more cash contests your friends join, the larger your cash bonus (max. up to Rs.100 per friend). Remember: your friend MUST enter your invite code correctly DURING registration as this a mandatory step to link his/her account to yours. You can invite as many friends as you like. The more the merrier.